San Juan Regional Medical Center Core Values

Sacred Trust
Everyone who works at San Juan Regional Medical Center – regardless of our job title – has entered into a covenant with our patients, their families and each other. It is the most important rule we live by – more important than any budget, any policy, any protocol. It is simply: do the right thing for the patient no matter what. And, while the cost of following it may sometimes be high in dollars, in effort, or inconvenience, the cost of not following it is always much higher, for it is paid in honor, integrity and meaning. No one here should ever feel unconnected or alone. We rely on each other to follow this covenant, for the power it taps in each of us is the power to be great.

Personal Reverence
We see the process of healing as more than the medicine we administer. Healing embodies a connection – a connection between the heart and the head, between art and science, between the caregiver and the patient. We cannot truly heal without the active involvement and constant support that families and friends impart. At the same time, whether we are a patient, a family member or a healing professional, each of us is unique. This uniqueness is at the core of our Mission, Vision and Philosophy. And, when we make each and every person feel important, understood and included, we will have gone well beyond tolerance, beyond respect, to reverence. We will look for and honor the differences in each person, regardless of their culture, background or disease. Every day we choose to believe the best about each person and we will actively and honestly assist their efforts to improve. Because even in the most difficult of circumstances, we are still called to be empathetic and caring.

Thoughtful Anticipation
Excellence doesn&acut;t just happen: it is the result of reflective anticipation and innovative problem solving. Experience excellence is about knowing everyone we serve, anticipating their needs and building solutions into our processes and relationships with the same energy and creativity we bring to emergencies. We must act ahead and cause discovery, not just recovery, so that anticipation is always an essential part of our approach. We must learn from everything we do and always strive to make it better the next time.

Team Accountability
Quality and teamwork are inseparable. We hold ourselves and each other to a higher standard – one where our actions are consistent with our values and goals. Our accountability is ultimately to our patients and it takes all of our collective talents and skills to be successful. We strive to be stewards of the community’s resources and will constantly promote best practices. For us, accountability is much more than an obligation or an expectation.

Creative Vitality
We must always look at things in new and energetic ways. We will ask the question "Why?", before we answer the question "How?" Because skills evolve, needs change, and processes can improve, we will constantly reinvent ourselves. We are therefore committed to lifelong learning to find innovative as well as evidence-based approaches to meeting our community’s evolving healthcare needs. We value enthusiasm and discipline, because it’s in the balance of these that the most creative solutions are found.